Below is a list of frequently asked questions about subscription services. If you have specific questions that are not addressed below, please contact our customer service department directly.

How do I begin a subscription to Industrial Laser Solutions?
You can subscribe to Industrial Laser Solutions online, or you can contact customer service for Industrial Laser Solutions directly. They can mail or fax you a hard copy subscription form.

How do I renew (continue to receive) my current subscription to Industrial Laser Solutions?
Go to the online subscription form for Industrial Laser Solutions, and be sure to answer all the questions. Please have a copy of the magazine label or the renewal notice you received handy for account number and priority code information.

For some reason my magazine is no longer being delivered, why?
There are many reasons why your magazine is no longer being delivered to you. The publisher may have changed the requirements for a qualified, free subscription and you no longer meet the requirements, we may have incorrect address information on file for you, or you may not have renewed for the current audit cycle. Please contact Industrial Laser Solutions customer service for detailed information on your subscription. It would help if you have your account number available (located above your name on your address label).

I live outside the United States. Can I get a FREE subscription?
The publisher sets the geographic parameters. The customer service department for Industrial Laser Solutions can inform you if your country is included in the qualified distribution. If it is not included, you can request a paid subscription. In some cases, the digital version may be available for free outside the publisher's geographic parameters.

How do I know if I qualify for a FREE subscription?
The publisher sets the requirements for a qualified free subscription to Industrial Laser Solutions. Once you have submitted a completed subscription form to us, please allow 3-4 weeks before you contact our customer service department to check the status of your subscription.

I don't have the time to complete your subscription form. Can I still get a free subscription?
Due to audit guidelines, a FREE subscription cannot be processed or activated unless we have a completed subscription form on file for every subscriber each audit cycle. If you do not wish to complete a subscription form, you may request a paid subscription by contacting Industrial Laser Solutions customer service.

I filled out my subscription form but have not yet received my first issue. When will my subscription begin?
Because these publications have controlled circulation and are free to qualified professionals, there are a predetermined number of magazines we can send each month. Due to the high demand for subscriptions, new subscribers are placed on a waiting list until a spot opens up on our active file. The waiting period varies depending on the amount of names removed each month.

How do I notify you of an address, job title, or company name change?
Due to audit guidelines, you must complete a new subscription form to Industrial Laser Solutions and re-submit your application to continue receiving your issues if your address, job title, or company name changes.

Where do I find my account number and priority code?
Only current subscribers will have an account number. It is a 7-digit number located on your magazine label above your name. A priority code is an alphanumeric code generally located at the bottom of most printed subscription forms.

How can I cancel my subscription to Industrial Laser Solutions?
You can contact customer service for Industrial Laser Solutions directly to cancel your subscription. The customer service phone number is 1-847-559-7500.

What is an audit?
BPA International is an independent auditing firm that audits most trade publications. They will run a series of verification tests to prove that the circulation information reported is correct and accurate.

What is an audit cycle?
There are specific audit cycles set for most publications. They run from the December to November issues, or from the June to May issues.

Why am I contacted so much to renew my subscription?
Most trade publications are required by audit guidelines to re-qualify their subscribers once a year by having them fill out a new subscription form. We will make several attempts to contact you for your renewal, but if you respond with the first effort each year (May or November depending on the audit cycle), and are qualified, you shouldn't be contacted again until the next year.

Why was I asked a personal identifying question?
If you are submitting a subscription form via the web or over the phone, audit rules require we have a personal identifying question in lieu of a signature to prove that it was a personal direct request from you. The information collected is never used outside of the audit.